The “Soul” of Service: Yolanda Perdomo on Jaz Hotel Group’s Global Benchmark
What separates a massive hotel chain from a true industry leader—in the competitive landscape of international hospitality? According to Ms. Yolanda Perdomo, it is the presence of a “Soul” within the business model. Speaking at the recent AFASU Golden Awards in Egypt, Perdomo—a member of the International Supreme Jury and a veteran of over 20…